Terms of Service
Last updated: July 2026
1. Definitions
“We”, “us”, and “our” refer to Iceberg Media (ICEBERG MEDIA LLC, United States). “You” refers to the client purchasing services. “Services” means SEO, website, hosting, and related digital marketing work described in your chosen plan or proposal.
2. Acceptance of Terms
By purchasing or using our Services you confirm you have read, understood, and agree to be bound by these Terms. If you are entering into this agreement on behalf of a business, you warrant you have authority to bind that business.
3. The Contract
A contract is formed when you complete checkout via our payment provider (Stripe) or sign a proposal. The plan name, price, and billing cycle shown at checkout are the terms of supply. Verbal statements by staff do not amend these Terms.
4. Payment Terms
Recurring plans are billed in advance by Stripe. Your plan's price and billing cycle are shown at checkout. Subscriptions continue until cancelled. You authorise recurring charges to your card on file until cancellation.
5. Consumer Rights (Distance Selling)
If you are a consumer, applicable law may give you a right to cancel this agreement within a cooling-off period. For services that begin with your express consent during that period, you lose the right to cancel once performance has started. By purchasing you consent to immediate performance of our services.
6. Cancellation and Refunds
You may cancel a subscription at any time; cancellation stops future billing and access ends at period close. Except where required by law, fees already paid are non-refundable because work and ad spend are committed on your behalf. Chargebacks filed after services are delivered are disputed with full evidence of performance.
7. Chargeback Protection
By using our Services you agree not to initiate a chargeback for a transaction you authorised. If you dispute a legitimate charge, we will supply delivery evidence (reports, rankings, timestamps, communications) to the card network. You remain liable for the original amount plus any chargeback fees incurred where the dispute is found in our favour.
8. Service Delivery and Performance
SEO results depend on third-party platforms (Google, Bing), competitor actions, and your website/stock. We do not guarantee specific rankings, traffic, or revenue. We commit to performing the agreed work to a professional standard, not to a defined commercial outcome. Timelines are estimates, not guarantees.
9. Your Responsibilities
You must provide accurate business information, grant needed access (CMS, GBP, analytics), and act on recommendations within a reasonable time. Delays caused by your non-cooperation are not our liability.
10. Liability
Our total liability for any claim arising from these Terms or the Services is limited to one hundred and ten per cent (110%) of the price you have paid in the 12 months before the claim. We are not liable for indirect or consequential loss, lost profit, or ranking changes caused by third-party algorithm updates.
11. Indemnity
You will defend, indemnify, and hold us harmless from claims arising from your website content, your products/services, or your breach of these Terms, including reasonable legal costs.
12. Intellectual Property
We retain ownership of methodologies, code, and templates we create. On full payment you receive a licence to use deliverables for your business. Third-party licences remain with their owners.
13. Force Majeure
We are not liable for failure to perform caused by events outside our reasonable control (outages, algorithm changes, legal action, natural events).
14. Data and Privacy
Personal data is handled per our Privacy Policy and applicable data protection law. You are the data controller for customer data you collect; we act as processor where applicable.
15. Governing Law
These Terms are governed by the laws of the State of Delaware, United States. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware.
Contact: [email protected]